Privacy Policy | Primvox

This Privacy Policy describes how primvox (primvox s.r.o.) collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws.

Who We Are

We are the data controller responsible for processing your personal information. Our details are provided in the Contact Us section below. When we refer to "we," "us," or "our," we mean our organization and its authorized representatives.

Information We Collect

We collect various types of information to provide and improve our services:

Contact Information: When you submit contact forms or inquiries, we collect your name, email address, phone number, and message content.
Technical Data: We automatically collect information about your device, browser type, IP address, and pages visited through server logs.
Cookie Data: We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our website.
Usage Information: We track how you navigate our site to identify popular content and improve user experience.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you voluntarily provide information through contact forms or subscribe to our services.
Legitimate Interest: To improve our website functionality, security, and user experience.
Legal Obligation: To comply with applicable laws and regulatory requirements.
Contract Performance: To fulfill orders and provide services you have requested.

How We Use Your Information

We use the information we collect for the following purposes:

Responding to your inquiries and customer support requests
Processing orders and delivering personalized engraved gift sets
Sending service-related updates and notifications
Improving our website performance and user experience
Conducting analytics to understand user behavior and preferences
Preventing fraud and enhancing website security
Complying with legal and regulatory obligations

Data Retention

We retain your personal information for specific periods based on the type of data and our operational needs:

Contact Form Messages: Retained for up to 24 months after your last interaction with us.
Order and Transaction Data: Retained for 7 years to comply with accounting and tax regulations.
Analytics and Cookie Data: Retained for up to 14 months, then automatically deleted.
Server Logs: Retained for up to 12 months for security and technical purposes.
Marketing Data: Retained until you unsubscribe from our mailing list.

After the retention period expires, we securely delete or anonymize your data unless we are required to retain it for legal or regulatory reasons.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include essential cookies for website functionality, analytical cookies to measure usage, and preference cookies to remember your settings. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Your Rights

You have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete information.
Right to Erasure: You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your information.
Right to Data Portability: You can request your data in a portable format.
Right to Object: You can object to certain types of data processing, including marketing communications.
Right to Withdraw Consent: You can withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Data Security

We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure server infrastructure, access controls, and regular security audits. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Supervisory Authority

If you believe we have violated your data protection rights or you have concerns about how we process your information, you have the right to lodge a complaint with the Office for Personal Data Protection (UOOU) in the Czech Republic. You can contact them directly to file a complaint without first contacting us, although we welcome the opportunity to resolve any issues.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. Any material changes will be posted on this page with an updated "Last updated" date. Your continued use of our website constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.