Terms of Service

Last updated: July 31, 2026

Company and Acceptance

These Terms of Service govern your use of primvox (primvox s.r.o.) and its services. By accessing and using our website, you agree to be bound by these terms and conditions. We provide personalised engraved gift sets, including wooden engraved gift boxes and crystal keepsake sets crafted in Karlovy Vary. Your use of our website constitutes your acceptance of these terms in their entirety. If you do not agree with any part of these terms, please do not use our website or services.

Scope of Services

We offer a comprehensive range of personalised engraved gift products designed for special occasions and memorable moments. Our services include custom wooden engraved gift boxes, crystal keepsake sets, and other bespoke gift items created with attention to detail and quality craftsmanship. Each product is tailored to your specific requirements and preferences. Our website provides product information, ordering capabilities, and customer support for all our personalised gift services. We aim to deliver exceptional quality and personalised service to ensure your satisfaction with every purchase.

User Obligations and Conduct

When using our website, you agree to comply with all applicable laws and regulations. You must not engage in any conduct that could damage, disable, or impair our website or services. You are responsible for maintaining the confidentiality of any account information you create. You agree not to upload, transmit, or share any content that is illegal, harmful, offensive, or violates intellectual property rights. We reserve the right to suspend or terminate access to our website if we determine that you have violated these terms or engaged in prohibited conduct.

Intellectual Property Rights

All content on our website, including text, images, designs, logos, and product descriptions, is the intellectual property of primvox or its licensors. You are granted a limited license to view and use this content for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or transmit any content without our prior written consent. All custom designs created for your personalised gifts remain our intellectual property unless otherwise agreed upon in writing. Unauthorized use of our intellectual property may result in legal action and damages.

Limitations of Liability

We provide our website and services on an "as is" basis without warranties of any kind, either express or implied. We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or other harmful components. To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the amount you paid for any product or service. We are not responsible for third-party content, links, or services that may appear on our website.

Termination of Access

We reserve the right to terminate or suspend your access to our website at any time, with or without cause and without notice. Termination may result from violation of these terms, illegal activity, or any conduct we determine to be harmful. Upon termination, all rights granted to you are immediately revoked. We may delete your account and associated data following termination. You remain responsible for any charges or obligations incurred prior to termination of your access to our services.

Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in the Czech Republic for any legal proceedings arising from or relating to these terms or your use of our website. Any dispute shall be resolved in accordance with Czech law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Modifications to Terms

We may update these Terms of Service at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our website following any modifications constitutes your acceptance of the updated terms. We encourage you to review these terms regularly to stay informed of any changes. If you do not agree with any modifications, you should discontinue use of our website and services immediately.