Common Questions About Your Personalised Gifts

Most personalised orders are completed within 5–10 business days, depending on the complexity of your design and our current workload. If you're working toward a specific date—a wedding, anniversary, or corporate event—we recommend ordering at least 2–3 weeks in advance to ensure everything arrives with time to spare.

Yes, absolutely. Once you've chosen your text, dates, or custom artwork, we'll create a digital preview and send it to you for approval. This way you can see exactly how the engraving will look on your wooden box or crystal piece before we begin work.

Our wooden engraved gift boxes are perfect for presenting and storing gifts—they're both functional and beautiful, with room inside for jewellery, documents, or small treasures. Crystal keepsake sets are purely decorative pieces designed to be displayed and treasured for years. We offer both separately, and you can also combine them into a complete gift set. Check out our guide to choosing between wooden boxes and crystal sets for more details.

We're based in Karlovy Vary and ship across Europe. Rush orders are possible—get in touch at least a week before you need your gift, and we'll do our best to accommodate you. Contact us to discuss your timeline and shipping options.

Each order comes with care instructions, but the short version: crystal keepsakes benefit from gentle hand washing and should be displayed away from direct heat, while wooden boxes should be kept out of extreme moisture. Both will last for generations with simple, thoughtful care. For more on preserving your pieces, see our guide to engraving quality and durability .

Absolutely. We work with businesses and individuals on larger orders for weddings, corporate gifts, and milestone celebrations. Bulk orders often qualify for special pricing and extended timelines. Contact us to discuss your specific needs and get a personalised quote.